Our Privacy Policy

 

Who we are

BuyParking.co.uk (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you when you use our website, apps, contact us or use our services, or that you provide to us, and will be processed by us. Personal Data means any information capable of identifying an individual.  It does not include anonymized data. BuyParking.co.uk is owned and operated by STX Group Limited.

1. Information we may collect from you

We may collect and process the following data about you.

Information we may collect about you.  

With regard to each of your visits to our site we may automatically collect the following information:

Information you give us.

You may give us information about you, which may include Personal Data, by filling in forms on our site https://buyparking.co.uk/ (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to any of our services, or engage on other social media functions on our site, contact Customer Services and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, Information about your vehicle and flights, personal description and photograph as well as your VRM details, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products and services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources 

We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


CCTV –

  • we operate CCTV on a number of our BuyParking.co.uk Car Park and it will be identified on our signage that cameras are in operation. We operate CCTV for the following purposes:
  • Health and safety of employees, customers and other members of the public; and
  • Prevention and detection of crime and anti-social behaviour

CCTV footage is generally held no longer than 28 days from the date of the recording, this may be longer for ANPR. You can request copies of images or footage of yourself by making a Subject Access Request to buyparking.co.uk.

  • Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Law (DPL).
  • Before we authorise any disclosure, the police have to demonstrate that the CCTV/personal data is necessary to assist them in the prevention or detection of a specific crime, or in the apprehension or prosecution of an offender.
  • At our discretion, we may disclose CCTV/personal data in response to valid requests from the police and other statutory law enforcement agencies.
    e) Job Vacancy – when you apply for a position advertised by BuyParking.co.uk or make a general enquiry about vacancies with this company.

2.Cookies

  • Cookies may be used by us to provide you with customised information from the website. Cookies ensure that the website works properly. For example, using cookies means that when you visit the site again you do not repeatedly have to enter the same information or receive it more than once. By accepting cookies, you make your visit to the website easier. 
  • Cookies are small text files that are placed on your computer or mobile device when you visit a webpage. The next time you visit the same webpage, the information contained in this file may be sent to this website, so that it can recognise your computer or mobile device.
  • Tracking cookies are placed on your computer or mobile device by our equipment so we can recognise your device again next time you visit us. There are two types of tracking cookies: session cookies and persistent cookies. Session cookies enable us to see which parts of the website were viewed on your device during a visit. Persistent cookies enable us to recognise your computer or mobile device if you visit our website again later.
  • Tracking software is used to record the behaviour of our customers as a group collectively; not individually.
  • Information collected in this way cannot be used to identify you.
  • On our website, you will find buttons to promote web pages on Facebook, LinkedIn, and Twitter. These buttons use snippets of code originating from these social networks. This code places cookies on your device. We do not have any influence on this process.

3. Uses made of the information

We use information held about you in the following ways:

a) Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

b) Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

c) Information we receive from other sources

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Disclosure of your information

  • We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • We may share your information with selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience].
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
    Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • We may disclose your personal information to third parties:
    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If BuyParking.co.uk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of BuyParking.co.uk, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
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5. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@buyparking.co.uk.
​Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
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7. Data Retention

  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
  • For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
  • In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you

8. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Our Contact Us Page

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